Many of our customers have tried to upgrade from Windows 7 or 8 to Windows 10 and have encountered significant problems. After running the upgrade, users can’t access certain programs on their computer or their computer freezes and doesn’t work at all. Microsoft supposedly provides a tool to reverse the Windows 10 upgrade process, however, from what we’ve seen so far, it’s only been partially successful, leaving users scratching their heads to figure out what to do next.
If you receive a prompt on your computer to upgrade to Windows 10, exit out the prompt. If you are computer savvy and know where to find your Windows updates on your computer, be sure to check the automatic Windows updates and uncheck the box that says Windows 10 Upgrade is Available.
The process to correct the Windows 10 reversal is time consuming and not without cost. Users have to bring their computers in to have their data backed up, their operating system reloaded, and their data reinstalled. After the user’s operating system is reloaded and data reinstalled, the user has a few more steps to do. Typically, users then have to do the following.
The estimated cost for data backup, operating system reload, and data re-installation — not to mention the inconvenience to the user and the time they spend to reconfigure their computer — ranges from $100 – $175. This process can take a few days, plus about four hours in user time to reconfigure their own computer after the operating system and data are installed.
So, as I said in my previous blog post — WAIT, really WAIT until Microsoft has worked out the bugs with the Windows 10 upgrade before you take the plunge to upgrade your computer’s operating system to Windows 10.
If you have upgraded to Windows 10 and are encountering problems, give us a call. We can help you correct the operating system and get your computer back on track!